Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
We will response to emails within 1 working day. Should a faster response be needed, please send queries via WhatsApp @ 81747746.
All orders should be completed online. We will be happy to guide you to place the order over the phone.
Please send us an email or a message to inform us the product that you would like to order. We will inform you when the new stock arrives.
Besides purchasing our products online, our products are made available in our office for onsite purchase. Our office is located at : 60 Kaki Bukit Place, Eunos Techpark, #09-10, Singapore 415979
No cancellation after payment is made. Amendments to the order are allowed.
Confirmation email is auto generated. Please check your spam mail folder if you did not receive the confirmation email. In the event that you are unable to find the confirmation email, please drop us an email with your order number for us to check on your order.
Our delivery timeline is within 3 working days upon order confirmation. Please contact us if you do not receive your order within this timeline.
Please contact us and we will investigate your order.
Shipping + Delivery
Yes, RW products are available globally. Orders made online will be distributed to your respective countries.
Domestic Singapore Shipment
Free Shipping is applicable when payment is completed using Paynow. Delivery timeline is within 3 working days.
Other mode of payment for normal delivery timeline within 3 working days - S$4.
Express Delivery timeline within 24 hours - $15.
Shipping fees varies according to respective country's logistic fees and taxes. Please contact RW for overseas shipment information.
Normal order processing is within 3 working days. For express processing, additional fees apply.
The billing and shipping addresses can be different. Accurate information needs to be provided during order entry.
Billing + Payments
Methods of Payment :
2. Credit Cards
3. Cash (Only for collection in our office)
All prices are quoted in Singapore Dollars. Payment will be reflected in SGD.
We accept products return within 7 days of purchase. Return products should be packed in original boxes/packaging. Please contact us before you return our products.
All products return should be packed with their original boxes/packaging.
Should a reaction such as skin allergy occur, we will accept return of our product. Please provide picture or proof of reaction as a result of using our product.